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AI ✦ Always on ✦ Answers from your info

AI chat assistant.

A friendly assistant on your website that answers visitors' questions the instant they ask, day or night, using your own information. It handles the routine queries and quietly turns curious browsers into booked valuations and viewings.

Ask Fenwick & Vale
Online now • replies instantly
Hi, do you do free valuations? And how much do you charge to sell?
Yes, we offer a free, no-obligation valuation and can usually book one within 48 hours. Our sales fee depends on the property, so the valuation is the best place to start. Shall I arrange one for you?
11:48pm
Great, yes please. I'm free Thursday.
Lovely. Could I take your name and best number and I'll have the team confirm Thursday?
Type your message…
AI chat assistantTalk to us ↗︎

Answers, the moment they ask.

Most people who land on an agent's website have a question before they'll pick up the phone. What's my home worth? Do you take pets? How much are your fees? When's the next viewing? If there's nobody to answer, a good number simply drift off to the next agent.

An AI chat assistant answers those questions instantly, in your own words, at any hour. It draws on your information, your fees, your process, your FAQs, so the replies are accurate and on brand, not generic waffle.

Crucially, it doesn't just chat. It gently guides people towards the next step, booking a valuation, arranging a viewing, or leaving their details, and hands warm enquiries to your team so nothing slips through overnight.

It's the difference between a website that sits quietly after hours and one that's still working for you at eleven at night, when a lot of property browsing actually happens.

01 • Your knowledge

Answers from your own information.

We feed it your fees, your process, your service areas and your FAQs, so replies are accurate and specific to your agency. It won't invent policies or quote a rival's terms; it answers as your business would.

Your FAQs & fees ↗︎On-brand tone ↗︎No made-up answers ↗︎Easy to update ↗︎
02 • Always on

Captures leads while you sleep.

Evenings and weekends are peak property-browsing hours, and exactly when your office is shut. The assistant answers around the clock and takes names and numbers, so tomorrow morning starts with warm enquiries, not missed ones.

24/7 cover ↗︎Out-of-hours leads ↗︎Name & number capture ↗︎Nothing missed ↗︎
03 • Less busywork

Handles the repetitive stuff.

The same handful of questions come up again and again. Let the assistant deal with those instantly, and free your team to spend their time on the conversations that genuinely need a human.

Instant replies ↗︎Fewer phone interruptions ↗︎Consistent answers ↗︎Happier callers ↗︎
04 • Real outcomes

Turns questions into valuations.

Every chat has a purpose: nudging the visitor towards booking a valuation, arranging a viewing or leaving details. Warm enquiries are handed to your team, so chats become instructions rather than idle conversation.

Books valuations ↗︎Arranges viewings ↗︎Warm hand-over ↗︎More instructions ↗︎

Curious what it would say to your visitors?

Get a free site reviewTalk to us
Testimonials

Agents on working with us.

Chosen by award-winning agents

"Absolutely amazing service from Dave, from the initial call to the website being set up he kept me updated throughout and couldn't have been more helpful."

Jackie McCrone

"Always great at resolving issues quickly."

Sheridan Carver

"The end result is exactly as we wanted and easy to use with super images and easy to navigate layout. I can recommend PWDP for Estate Agency, Letting Agency or Hybrid websites."

Saschi Momin

"Their product is a modern, fresh, responsive and functional website that will catch the eye of any prospective customer."

James

"Absolutely amazing service from Dave, from the initial call to the website being set up he kept me updated throughout and couldn't have been more helpful."

Jackie McCrone

"Always great at resolving issues quickly."

Sheridan Carver

"The end result is exactly as we wanted and easy to use with super images and easy to navigate layout. I can recommend PWDP for Estate Agency, Letting Agency or Hybrid websites."

Saschi Momin

"Their product is a modern, fresh, responsive and functional website that will catch the eye of any prospective customer."

James

"Now 2/3 years on we are still getting compliments about the site. He had lots of ideas and suggestions."

Stephen Emmerson

"Very friendly, helpful and professional. I honestly couldn't have done this without Dave! Would highly recommend."

Stephanie Onalir

"A skilled and straightforward service that doesn't over complicate matters for mere business owners that aren't masters of tech!"

Tessa Lang

"Just had my website built, very responsive and really fast. As I'm a complete novice they have been very patient with me."

Seymour

"Now 2/3 years on we are still getting compliments about the site. He had lots of ideas and suggestions."

Stephen Emmerson

"Very friendly, helpful and professional. I honestly couldn't have done this without Dave! Would highly recommend."

Stephanie Onalir

"A skilled and straightforward service that doesn't over complicate matters for mere business owners that aren't masters of tech!"

Tessa Lang

"Just had my website built, very responsive and really fast. As I'm a complete novice they have been very patient with me."

Seymour
Good questions

AI chat assistant questions.

1What is an AI chat assistant?+
It's a helper that sits on your website and answers visitors' questions in a natural conversation. Instead of hunting through pages, a visitor just asks, and gets an instant, accurate reply drawn from your own information, at any time of day.
2Where does it get its answers from?+
From you. We set it up with your fees, your process, your service areas and your frequently asked questions, so the answers reflect how your agency actually works. It's designed to stay within what you've given it rather than guess.
3Will it make things up or give wrong answers?+
It's built to answer from your approved information and to stay on topic. When it isn't sure or a question needs a person, it says so and offers to take the visitor's details or point them to your team, rather than inventing an answer.
4How does it help us win more business?+
It answers the moment someone asks, which keeps them on your site, and it nudges them towards booking a valuation or viewing and leaving their details. That turns quiet after-hours browsing into real enquiries for your team.
5Does it work outside office hours?+
Yes, that's one of its biggest strengths. A lot of property browsing happens in the evenings and at weekends when your office is closed. The assistant answers around the clock and captures leads so you can follow up first thing.
6Can it book valuations and viewings?+
It guides visitors towards booking and collects the details you need, such as name, number and preferred times, then hands that over to your team. The exact booking flow is tailored to how you like to work, which we agree during setup.
7Will it sound like a robot, or like our brand?+
Like your brand. We set the tone so it feels warm and human and matches how your agency speaks, whether that's friendly and local or crisp and corporate. Visitors get a natural conversation, not stilted, robotic replies.
8Can it hand over to a real person?+
Yes. For anything that needs a human, it captures the enquiry and passes it to your team to pick up. It's there to handle the routine questions and warm people up, not to shut your staff out of the conversation.
9How do we keep its answers up to date?+
When your fees, areas or policies change, we update the information the assistant works from so it stays accurate. It's straightforward to keep current, and we'll agree the simplest way to handle updates for your agency.
10Is it difficult to add to our website?+
Not at all. It comes built into new PWDP websites, and in most cases we can add it to an existing site as a neat chat button in the corner. There's nothing for you to install or maintain day to day.
11Is it different from AI property search?+
Yes. AI property search helps visitors find the right listings using plain-language search. The chat assistant answers questions about your agency and captures enquiries. They complement each other, and many agents use both together.
12How do we get started?+
Start with a free site review or a quick chat. We'll look at the questions your visitors ask most, show you how the assistant would answer them, and set out the simplest way to add it to your site.
Ready when you are

Give your website a voice.

Twenty minutes on a call is enough for us both to know whether this is the right fit. No pitch deck, no follow-up pestering, no obligation.

Let's map it out

No obligation. Mon to Fri, 10am to 5.30pm